Policies
The documents that govern our products and how we handle data.
In force. Every VirtualX account accepts these documents at sign-up: accepting the Terms and Conditions means accepting each policy listed here. Each carries its version and effective date.
Documents
Terms and Conditions
The agreement you accept with Dragon Alexa (Pty) Ltd before your VirtualX account is created.
Version 2.0 · in force from 6 November 2026Privacy Policy
What personal information we collect, why, who can see it, how long we keep it, and your rights. Includes cookies.
Version 2.0 · in force from 6 November 2026Acceptable Use Policy
What VirtualX may and may not be used for.
Version 2.0 · in force from 6 November 2026Child Safety and Safeguarding
How we protect learners, most of whom are minors.
Version 2.0 · in force from 6 November 2026AI Transparency Policy
Where AI is used in VirtualX, what it does, and what it does not do.
Version 2.0 · in force from 6 November 2026
Buying access
When you buy access, the Payment and Refund Policy also applies. Schools and partner organisations agree the Partner Terms.