Delete your account and data
You can ask us to delete your VirtualX account and the data held against it at any time. You do not need to be signed in.
How to ask
Email info@dragonalexa.com with the subject Account deletion request. Send it from the address on the account, so we can confirm the request is yours. If you have lost access to that mailbox, write from any address and say so — we will verify another way rather than refuse.
What is deleted
Your account and sign-in details, your name and email address, your learning progress and lesson history, any guest viewing sessions you hosted or joined, and the usage events recorded against your account. You are also removed from our email lists.
What we keep, and why
Records of payments, where South African tax and financial-record law obliges us to retain proof of a transaction for a set period. These are held as financial records, are not used to identify you as a learner, and are deleted once that period ends.
What happens next
We acknowledge the request, confirm it is yours, then delete. We aim to finish within 30 days of confirming your identity, and we tell you when it is done. Deletion is permanent — progress, history and any remaining access on a paid plan cannot be recovered afterwards.
Which accounts this covers
VirtualX accounts, whether created on the web at app.virtualx.tv or in the VirtualX Android app. Dragon Alexa is the parent company and the responsible party for that data.